/* IP Phone オペレーター画面 — 青・水色・白のライトテーマ。左メニュー / 上部の電話操作バー / 中央の顧客情報 */
:root {
  --bg: #f2f6fc; --card: #fff; --ink: #0d2240; --muted: #60759a; --line: #dce7f6;
  --blue: #2563eb; --blue-d: #1d4ed8; --sky: #0ea5e9; --sky-soft: #e6f4ff;
  --green: #16a34a; --red: #e11d48; --amber: #f59e0b;
  --radius: 16px; --shadow: 0 1px 2px rgba(13, 34, 64, .05), 0 8px 24px rgba(37, 99, 235, .08);
}
* { box-sizing: border-box; }
html { color-scheme: light; }
body.op { margin: 0; background: var(--bg); color: var(--ink); font-family: "Segoe UI", "Hiragino Sans", "Yu Gothic UI", system-ui, sans-serif; }
button, input, select, textarea { font: inherit; color: inherit; }
button { cursor: pointer; }
button:focus-visible, input:focus-visible, select:focus-visible, textarea:focus-visible { outline: 2px solid var(--sky); outline-offset: 2px; }
code { display: inline-block; max-width: 100%; word-break: break-all; padding: .15rem .5rem; color: var(--blue-d); background: var(--sky-soft); border-radius: 8px; font-size: .82rem; }
.hint { color: var(--muted); font-size: .82rem; }
.msg { color: var(--red); font-size: .85rem; }

/* ---- 入力・ボタン ---- */
input[type=text], input[type=password], input[type=time], select, textarea {
  width: 100%; margin: .25rem 0; padding: .6rem .8rem; background: #fff; border: 1px solid var(--line); border-radius: 10px; transition: border-color .15s, box-shadow .15s;
}
input:focus, select:focus, textarea:focus { border-color: var(--blue); box-shadow: 0 0 0 3px rgba(37, 99, 235, .15); outline: none; }
input[type=time], select { width: auto; }
input[type=checkbox] { accent-color: var(--blue); width: 1.05rem; height: 1.05rem; margin-right: .4rem; }
textarea { resize: vertical; }
.btn { padding: .55rem 1rem; border: 1px solid var(--line); border-radius: 10px; background: #fff; color: var(--blue-d); font-weight: 600; transition: background .15s, box-shadow .15s, transform .08s; }
.btn:hover { background: var(--sky-soft); }
.btn:active { transform: translateY(1px); }
.btn.primary, button.primary { background: linear-gradient(135deg, var(--blue), var(--sky)); color: #fff; border: 0; box-shadow: 0 4px 12px rgba(37, 99, 235, .3); }
.btn.primary:hover { filter: brightness(1.07); background: linear-gradient(135deg, var(--blue), var(--sky)); }
.btn.danger { color: var(--red); border-color: #fecdd3; }
.btn.danger:hover { background: #fff1f2; }
.btn.small, li .btn, td .btn { padding: .2rem .6rem; font-size: .8rem; border-radius: 8px; }
.btn:disabled { opacity: .5; cursor: not-allowed; }

/* ---- ログイン ---- */
.login { max-width: 400px; margin: 12vh auto; padding: 2rem; background: var(--card); border-radius: 20px; box-shadow: var(--shadow); }
.login h1 { margin: 0 0 1.2rem; font-size: 1.4rem; background: linear-gradient(90deg, var(--blue), var(--sky)); -webkit-background-clip: text; background-clip: text; color: transparent; }
.login select, .login input[type=text], .login input[type=password] { width: 100%; }
.login .btn { width: 100%; margin-top: .5rem; padding: .7rem; }

/* ---- 全体レイアウト ---- */
.app { display: none; grid-template-columns: 232px minmax(0, 1fr); min-height: 100vh; }
.side {
  position: sticky; top: 0; height: 100vh; display: flex; flex-direction: column; padding: 1.2rem .8rem; color: #fff;
  background: linear-gradient(190deg, #1e3a8a 0%, #2563eb 55%, #0ea5e9 100%);
}
.brand { display: flex; align-items: center; gap: .6rem; padding: .2rem .6rem 1.2rem; font-size: 1.15rem; font-weight: 700; letter-spacing: .03em; }
.brand i { width: 1.9rem; height: 1.9rem; border-radius: 50%; background: radial-gradient(circle at 35% 30%, #fff, #7dd3fc 55%, #38bdf8); box-shadow: 0 0 14px rgba(125, 211, 252, .8); }
.nav { display: flex; align-items: center; gap: .7rem; width: 100%; margin: .15rem 0; padding: .7rem .8rem; border: 0; border-radius: 12px; background: none; color: rgba(255, 255, 255, .85); text-align: left; font-weight: 600; }
.nav svg { width: 1.25rem; height: 1.25rem; flex: none; stroke: currentColor; fill: none; stroke-width: 1.8; stroke-linecap: round; stroke-linejoin: round; }
.nav:hover { background: rgba(255, 255, 255, .13); color: #fff; }
.nav.on { background: #fff; color: var(--blue-d); box-shadow: 0 6px 16px rgba(0, 0, 0, .15); }
.nav .dot { margin-left: auto; width: .55rem; height: .55rem; border-radius: 50%; background: var(--amber); display: none; }
.nav.alert .dot { display: block; animation: blink 1s infinite; }
.who { margin-top: auto; padding: .8rem; border-radius: 12px; background: rgba(255, 255, 255, .13); font-size: .85rem; }
.who b { display: block; word-break: break-all; }
.who small { opacity: .8; }

.main { display: flex; flex-direction: column; min-width: 0; }

/* ---- 上部: 電話操作バー ---- */
.topbar {
  position: sticky; top: 0; z-index: 10; display: grid; grid-template-columns: minmax(0, 1fr) auto auto; align-items: center; gap: .8rem 1.2rem;
  padding: .9rem 1.4rem; background: #fff; border-bottom: 1px solid var(--line); box-shadow: 0 6px 20px rgba(37, 99, 235, .08); transition: background .25s;
}
.burger { display: none; padding: .4rem .7rem; font-size: 1.2rem; background: none; border: 1px solid var(--line); border-radius: 10px; }
.callstate { min-width: 0; }
#status { display: inline-flex; align-items: center; gap: .6rem; font-size: 1.35rem; font-weight: 700; }
#status::before { content: ""; width: .8rem; height: .8rem; border-radius: 50%; background: #94a3b8; flex: none; }
.callstate .who2, #callerInfo { display: block; margin-top: .1rem; color: var(--muted); font-size: .9rem; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
#caller { font-weight: 600; color: var(--ink); }
#quality { margin-top: .15rem; }
.controls { display: flex; align-items: center; gap: .5rem; flex-wrap: wrap; justify-content: flex-end; }
.controls button { display: none; }
.cbtn { min-width: 5.5rem; height: 3rem; padding: 0 1.2rem; border-radius: 14px; border: 1px solid var(--line); background: #fff; color: var(--blue-d); font-weight: 700; }
.cbtn:hover { background: var(--sky-soft); }
.cbtn.go { background: linear-gradient(135deg, #16a34a, #22c55e); color: #fff; border: 0; min-width: 8rem; height: 3.4rem; font-size: 1.1rem; box-shadow: 0 6px 16px rgba(22, 163, 74, .4); }
.cbtn.go:hover { filter: brightness(1.06); }
.cbtn.stop { background: linear-gradient(135deg, #e11d48, #f43f5e); color: #fff; border: 0; box-shadow: 0 6px 16px rgba(225, 29, 72, .35); }
.cbtn.stop:hover { filter: brightness(1.06); }
#incoming { display: none; gap: .5rem; }
.topbar[data-state=ring] #incoming { display: flex; }
.topbar[data-state=live] #hangBtn, .topbar[data-state=live] #muteBtn, .topbar[data-state=live] #holdBtn, .topbar[data-state=live] #transferBtn { display: inline-block; }
.rec { display: none; color: var(--red); font-weight: 700; font-size: .85rem; animation: blink 1.2s infinite; }
.right { display: flex; align-items: center; gap: 1rem; }
.switch { display: inline-flex; align-items: center; gap: .5rem; padding: .45rem .9rem .45rem .6rem; border: 1px solid #bbf7d0; border-radius: 999px; background: #f0fdf4; color: #166534; font-weight: 600; cursor: pointer; user-select: none; }
.switch input { margin: 0 .1rem 0 0; }
.switch:has(input:not(:checked)) { background: #f1f5f9; border-color: var(--line); color: var(--muted); }
.queue { color: var(--muted); font-size: .9rem; white-space: nowrap; }
.queue b { color: var(--amber); font-size: 1.3rem; }
#transferBox { display: none; grid-column: 1 / -1; padding: .7rem .9rem; background: var(--sky-soft); border-radius: 12px; }
#transferBox select { margin: 0 .4rem 0 0; }

/* 状態ごとの色: 待機=白 / 着信=琥珀 / 通話中=青→水色 */
.topbar[data-state=idle] #status::before { background: var(--sky); box-shadow: 0 0 0 4px rgba(14, 165, 233, .18); }
.topbar[data-state=ring] { background: linear-gradient(100deg, #fff7e0, #ffe8a3); animation: ringbar 1.1s infinite; }
.topbar[data-state=ring] #status::before { background: var(--amber); animation: blink .6s infinite; }
.topbar[data-state=live] { background: linear-gradient(100deg, #1d4ed8, #0ea5e9); color: #fff; }
.topbar[data-state=live] #status::before { background: #86efac; box-shadow: 0 0 10px #86efac; animation: blink 1.4s infinite; }
.topbar[data-state=live] .callstate .who2, .topbar[data-state=live] #callerInfo, .topbar[data-state=live] #caller, .topbar[data-state=live] .hint, .topbar[data-state=live] .queue { color: rgba(255, 255, 255, .9); }
.topbar[data-state=live] .cbtn:not(.stop) { background: rgba(255, 255, 255, .16); color: #fff; border-color: rgba(255, 255, 255, .4); }
.topbar[data-state=live] .cbtn:not(.stop):hover { background: rgba(255, 255, 255, .28); }
.topbar[data-state=live] .rec { color: #fecdd3; }
.topbar[data-state=live] #transferBox { background: rgba(255, 255, 255, .95); color: var(--ink); }
.topbar[data-state=live] #transferBox .msg { color: var(--red); }

/* ---- 中央: 各画面 ---- */
.view { padding: 1.3rem 1.4rem 3rem; }
.view > section { display: none; }
.view > section.on { display: block; }
h2 { margin: 0 0 1rem; font-size: 1.2rem; }
h3 { margin: 0 0 .7rem; font-size: .95rem; color: var(--blue-d); }
.card { margin-bottom: 1rem; padding: 1.1rem 1.2rem; background: var(--card); border: 1px solid var(--line); border-radius: var(--radius); box-shadow: var(--shadow); }
.grid2 { display: grid; grid-template-columns: minmax(0, 1fr) minmax(0, 1fr); gap: 1rem; }
.grid2 .card { margin-bottom: 0; }
.grid2 + .card { margin-top: 1rem; }
.cardhead { display: flex; align-items: center; justify-content: space-between; gap: .6rem; margin-bottom: .7rem; }
.cardhead h3 { margin: 0; }
.badge { padding: .15rem .6rem; border-radius: 999px; background: var(--sky-soft); color: var(--blue-d); font-size: .75rem; font-weight: 700; }
.badge.ring { background: #fef3c7; color: #92400e; }
.badge.live { background: #dcfce7; color: #166534; }

dl.info { display: grid; grid-template-columns: 6.5rem minmax(0, 1fr); gap: .55rem .8rem; margin: 0; }
dl.info dt { color: var(--muted); font-size: .85rem; }
dl.info dd { margin: 0; font-weight: 600; word-break: break-all; }
.empty { padding: 1.5rem .5rem; color: var(--muted); text-align: center; }
#noteText { min-height: 9rem; }

table { width: 100%; border-collapse: collapse; font-size: .85rem; }
th { padding: .5rem .4rem; text-align: left; color: var(--muted); font-weight: 600; border-bottom: 2px solid var(--line); white-space: nowrap; }
td { padding: .5rem .4rem; vertical-align: top; border-bottom: 1px solid var(--line); }
tr:hover td { background: #f7faff; }
.tablewrap { overflow-x: auto; }

.filters { display: flex; flex-wrap: wrap; gap: .5rem; align-items: center; margin-bottom: .8rem; }
.filters input[type=text] { width: auto; min-width: 14rem; margin: 0; flex: 1; }
.filters input.narrow { width: 7rem; flex: none; min-width: 0; }
.filters select, .filters .btn { margin: 0; }
#player { display: none; width: 100%; margin-top: .8rem; }

.tabs { display: flex; gap: .3rem; margin-bottom: 1rem; overflow-x: auto; }
.tab { padding: .5rem 1rem; border: 1px solid var(--line); border-radius: 999px; background: #fff; color: var(--muted); font-weight: 600; white-space: nowrap; }
.tab.on { background: var(--blue); color: #fff; border-color: var(--blue); }
.tabpanel { display: none; }
.tabpanel.on { display: block; }
ul { padding-left: 1.1rem; margin: .4rem 0; }
li { margin: .5rem 0; line-height: 1.8; }
.chk { display: flex; align-items: center; margin: .6rem 0; }
.chk select { margin: 0 0 0 .5rem; }
#hoursBox { display: none; padding: .7rem .9rem; margin: .4rem 0; border: 1px dashed var(--line); border-radius: 12px; }
.days { display: flex; flex-wrap: wrap; gap: .2rem .9rem; margin-bottom: .4rem; }
.days label { display: inline-flex; align-items: center; }
.row { display: flex; flex-wrap: wrap; gap: .5rem; align-items: center; }
.dangerzone { border-color: #fecdd3; background: #fff8f9; }

@keyframes blink { 50% { opacity: .35; } }
@keyframes ringbar { 0%, 100% { box-shadow: 0 6px 20px rgba(245, 158, 11, .25); } 50% { box-shadow: 0 6px 30px rgba(245, 158, 11, .6); } }
@media (prefers-reduced-motion: reduce) { * { animation: none !important; } }

/* ---- スマホ幅: 左メニューを折りたたみ ---- */
.scrim { display: none; }
@media (max-width: 900px) {
  .app { grid-template-columns: minmax(0, 1fr); }
  .side { position: fixed; z-index: 30; left: 0; top: 0; width: 250px; transform: translateX(-105%); transition: transform .2s; }
  body.menu-open .side { transform: none; box-shadow: 0 0 40px rgba(0, 0, 0, .35); }
  body.menu-open .scrim { display: block; position: fixed; inset: 0; z-index: 25; background: rgba(13, 34, 64, .4); }
  .burger { display: inline-block; }
  .topbar { grid-template-columns: auto minmax(0, 1fr); padding: .7rem 1rem; }
  .controls, .right { grid-column: 1 / -1; justify-content: flex-start; }
  .cbtn { height: 2.8rem; }
  .grid2 { grid-template-columns: minmax(0, 1fr); }
  .grid2 .card { margin-bottom: 1rem; }
  .view { padding: 1rem; }
}

/* ---- IVR 編集 ---- */
.step { margin: 0 0 .8rem; padding: .9rem 1rem; background: #f7faff; border: 1px solid var(--line); border-radius: 14px; }
.step .row { margin: .4rem 0; }
.step textarea { margin: .2rem 0 .3rem; }
.pbox { margin: .4rem 0; }
.optrow { padding: .3rem 0; border-top: 1px dashed var(--line); }
.opts { margin: .4rem 0; }
.empty.small { padding: .5rem; }
input[type=number] { padding: .45rem .5rem; background: #fff; border: 1px solid var(--line); border-radius: 10px; }
input[type=radio] { accent-color: var(--blue); margin-right: .3rem; }

/* ---- 追加: AI 応対 ---- */
.ailog { max-height: 16rem; margin: .4rem 0 0; padding: .6rem .8rem; overflow: auto; font: inherit; font-size: .85rem; line-height: 1.6; white-space: pre-wrap; word-break: break-word; background: #f2f8ff; border: 1px solid #d3e4ff; border-radius: 10px; }
#aiKnow, #aiPersona { width: 100%; font: inherit; }